Refund policy

Because our gift boxes contain food, personal care, and other products that cannot be resold once shipped, we do not accept returns or exchanges.

Damaged or Incorrect Orders

We want every Scallop gift to arrive beautifully. If your order arrives damaged, contains an incorrect item, or has another issue, please contact us within 7 days of delivery. Please include your order number and, if applicable, photos of the damage so we can make it right.

Depending on the circumstances, we may replace the affected item or gift box or issue a refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us or needs to be sent again because an incorrect or incomplete address was provided, we're happy to reship it. The customer will be responsible for the cost of reshipping.

If you notice an error in the shipping address before your order has shipped, please contact us as soon as possible and we'll do our best to update it. 

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been prepared or shipped, we may not be able to cancel or modify it.

Custom and Bulk Orders

Custom and bulk orders are final sale. Any cancellation or modification terms provided with your custom order will apply.

Questions? Please contact us at hello@scallopbox.com